Repair Tools
Glass Refurbishment
Chips & Components
Accessories
Apple
Mac
Samsung
Other Parts
Brands
Game Console
1. SHIPPING METHOD
HK UPS for batteries. HK DHL and HK POST for other products.
2. SHIPPING OPTIONS
2.1 HK DHL
2.2 HK POST
2.3 HK UPS
3. SHIPMENT CHARGES
3.1 HK DHL
Surcharges
3.2 HK UPS
Surcharges
3.3 HK POST
4. SHIPMENT DELIVERY
4.1 HK DHL
For significant damage to the outer packaging upon receipt
- Just refuse delivery of the package
- Confirm the receipt first. Then take a photo and file a complaint with local UPS to ask for a record number. Send the record number to the shipper, who will file a claim with UPS afterwards.
4.2 HK UPS
For significant damage to the outer packaging upon receipt
- Just refuse delivery of the package
- Confirm the receipt first. Then take a photo and file a complaint with local UPS to ask for a record number. Send the record number to the shipper, who will file a claim with UPS afterwards.
4.3 HK POST
For significant damage to the outer packaging upon receipt
- Just refuse delivery of the package
- Confirm the receipt first. Then take a photo and file a complaint with the local post office to file on record for reference later. Inform the shipper of the issue, who will confirm with the post office and then file a claim.
5. COMPENSATION AND INSURANCE COVERAGE
5.1 HK DHL Compensation Policy
- If the goods hasn’t been picked up by DHL: when shipment missing is confirmed, the indemnity shall be the actual item value.
- If the goods has been picked up by DHL: when shipment missing is confirmed, the indemnity shall be transportation cost + the item value declared (The maximum claim amount is 100USD).
- Extra insurance coverage is suggested for goods with high value.
Insurance Coverage
- Charge by shipment value. ¥100 per shipment or 0.2% of the actual shipment value if higher. When shipment missing is confirmed, the indemnity shall be the insured value. There is a maximum deductible of ¥500 for our products (fragile products). So the final compensation shall be the insured value minus the maximum deductible. For example, with the insured value being ¥10,000, the final compensation shall be ¥9,500.
5.2 HK UPS Compensation Policy
- If the goods hasn't been picked up by UPS: when shipment missing is confirmed, the indemnity shall be the actual item value.
- If the goods has been picked up by UPS: when shipment missing is confirmed, the indemnity shall be the item value declared (The maximum claim amount is 100USD). No refund of transportation cost.
Insurance Coverage
- Charge by shipment value. ¥150 per shipment or 0.15% of the actual shipment value if higher. When shipment missing is confirmed, the indemnity shall be the insured value.
5.3 HK POST Compensation Policy
- When shipment missing is confirmed: the indemnity shall be the item value declared (The maximum claim amount is HKD320). No refund of transportation cost or registration fee. The final compensation shall be subject to the post office.
6. NOTICE
6.1
For shipments coming through inspection of customs or HK government, the transmit time will be 1-2 working days longer.
6.2
For shipments with unqualified invoice information like postcode or too many product names, the transmit time will be 1 working days longer.
6.3
For shipment during a Peak Period, the specific delay time is subject to actual circumstances.
6.4 Surcharges for Delivery Interception
- If the goods hasn't been picked up in HK, the interception fee shall be ¥250 per shipment. Please be noted that the interception goes without guarantee of success. No refund of interception fee. If the goods hasn't been picked up in HK and there is a second-delivery requirement, an additional handling fee of ¥100 will be charged if the interception goes smoothly.
- If the goods has been picked up in HK and there is an interception requirement, the shipper can contact the express company for interception and change of receiving information only in the circumstances that the delivery has been refused by the recipient or the delivery has failed.